The Workers’ Compensation Service provides free dispute resolution, advice, and advocacy services to eligible workers.*
This free and confidential service will enable workers to continue to have their cases managed independently.
If you are unhappy with a determination or decision made on your claim you are entitled to challenge it. If you are unsure about the information that has been provided to you or how your claim is progressing, contact your union or the Workers Compensation Service for advice.
The Workers’ Compensation Service is here to help improve the treatment of injured workers and assist their healthy and safe return to work.
Please be advised that the Service will be closed for the Christmas/New Year period from Wednesday 17th December 2025 and will reopen on Wednesday 7th January 2026.
(08) 8279 2220 | workerscompadvice@saunions.org
254 Waymouth St Adelaide 5000
Understanding Workers' Compensation
SA Unions Workers' Compensation Information Sheets
Workers' Comp Info Sheet 1
If you have suffered an injury or illness in the course of your employment, here is what you need to know.
Workers' Comp Info Sheet 2
If you have to take time off work, and/or if you need medical treatment due to an injury or illness that was caused by your employment, you can lodge a workers compensation claim.
Workers' Comp Info Sheet 3
If your worker’s compensation claim is accepted, you may be entitled to income maintenance and/or payment of medical expenses.
Workers' Comp Info Sheet 4
Most decisions made by the insurer about your workers compensation claim can be disputed. All disputes or reviews are heard before the SA Employment Tribunal (SAET or Tribunal).
Workers' Comp Info Sheet 5
If you’ve received a determination letter about your workers’ compensation claim, it’s important to understand what it means and how it affects you.
SA Unions greatly acknowledges the financial support provided by the Government of South Australia which has allowed us to provide a free advocacy service
* to find out if you are eligible for the workers’ compensation service, call or email us.